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"Professional Sales - Class Review 1": HTML5 Crossword |
Across5. Chapter 1 - The sale of a product or service to another member of the channel of distribution (5,7)
7. Chapter 5 - Altering sales behaviours in order to improve communication (8,7)
11. Chapter 4 - The bundle of facts, opinions, beliefs, and perceptions about yourself that are present in your life every moment of every day (4,7)
12. Chapter 4 - Someone who is able to imagine themselves in someone else’s position and understand what that person is feeling (10)
13. Chapter 2 - A strategically developed, long term relationship that solves the customer’s problems (10)
14. Chapter 2 - A sales process that most effectively matches the needs of the value conscious buyer, who is primarily interested in price and convenience (0,13,7)
16. Chapter 4 - Putting yourself in the other person's shoes (7)
17. Chapter 2 - A set of controllable, tactical marketing tools that consists of everything the firm can do to influence the demand for it (9,3)
18. Chapter 4 - Inner force that makes the salesperson want and need to make the sale (3,5)
19. Chapter 5 - The amount of control one exerts over emotional expressiveness (11,0)
20. Chapter 4 - Understanding from your own perspective (8)
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Down1. Chapter 5 - The deliberate adjustment of one’s communication style to accommodate the needs of the other person (5,7)
2. Chapter 3 -Laws that give customers an opportunity to reconsider a buying decision (7,3,4)
3. Chapter 3 - Personal standards, including honesty, integrity, and moral strength (9)
4. Chapter 2 - Process that matches the firm’s resources to its market opportunities (9,8)
6. Chapter 1 - Independent contractors who represent manufacturers selling products or services directly to consumers, usually face to face but also via the telephone or Internet (6,11)
8. Chapter 1 Individuals whose work effort is centred around creating, using, sharing, and applying knowledge (9,6)
9. Chapter 6 - A mutually shared answer to a recognized customer problem (8)
10. Chapter 1 - An economy where there is an emphasis on information processing (11,7)
15. Chapter 3 - When your behaviour is in accordance with your professed standards and personal code of moral values (9)
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ACROSS
5. Chapter 1 - The sale of a product or service to another member of the channel of distribution (5,7)
7. Chapter 5 - Altering sales behaviours in order to improve communication (8,7)
11. Chapter 4 - The bundle of facts, opinions, beliefs, and perceptions about yourself that are present in your life every moment of every day (4,7)
12. Chapter 4 - Someone who is able to imagine themselves in someone else’s position and understand what that person is feeling (10)
13. Chapter 2 - A strategically developed, long term relationship that solves the customer’s problems (10)
14. Chapter 2 - A sales process that most effectively matches the needs of the value conscious buyer, who is primarily interested in price and convenience (0,13,7)
16. Chapter 4 - Putting yourself in the other person's shoes (7)
17. Chapter 2 - A set of controllable, tactical marketing tools that consists of everything the firm can do to influence the demand for it (9,3)
18. Chapter 4 - Inner force that makes the salesperson want and need to make the sale (3,5)
19. Chapter 5 - The amount of control one exerts over emotional expressiveness (11,0)
20. Chapter 4 - Understanding from your own perspective (8)
DOWN
1. Chapter 5 - The deliberate adjustment of one’s communication style to accommodate the needs of the other person (5,7)
2. Chapter 3 -Laws that give customers an opportunity to reconsider a buying decision (7,3,4)
3. Chapter 3 - Personal standards, including honesty, integrity, and moral strength (9)
4. Chapter 2 - Process that matches the firm’s resources to its market opportunities (9,8)
6. Chapter 1 - Independent contractors who represent manufacturers selling products or services directly to consumers, usually face to face but also via the telephone or Internet (6,11)
8. Chapter 1 Individuals whose work effort is centred around creating, using, sharing, and applying knowledge (9,6)
9. Chapter 6 - A mutually shared answer to a recognized customer problem (8)
10. Chapter 1 - An economy where there is an emphasis on information processing (11,7)
15. Chapter 3 - When your behaviour is in accordance with your professed standards and personal code of moral values (9)
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