Give a friendly welcome with eye contact and a smile (Be the friendliest place in town)
Greet immediately (flag with bev nap)
Recognize First Time Guest and tell The Story
Make sure peanuts, fresh-baked bread, silver, and bread plates are on the table
Suggest specific drinks and apps (check ID's)
Knowledgeable, Passionate, Care/ Concern
Use drink name on delivery; ask if guest want straws
Offer menu assistance; tell The Story; suggestively sell; be the menu tour guide
Take order using pivot points; repeat order; describe steak temps
Proud, Present, Attentive
Refill drinks when half full (replace bev naps if necessary)
Deliver Entrees (12-15 min)
Use Pivot points; identify items and deliver in seat order
Check back within 2 minutes/ 2 bites to validate order
Confirm proper temp after the guest cuts into steak
Accommodate needs properly
Auto refill until guests receive main entrees; suggestively sell additional beverages
Kind, Courteous, Respectful
Honor requests with a smile; anticipate guest' needs quickly
Maintain table (refill fresh-baked bread/ peanuts, replace bev naps if needed, pre-bus, remove trash)
Use responses like "Right away", "Absolutely", "My Pleasure"
Be courteous; read your guest
Begin asking if guest would like another refill instead of auto refilling.
T: Thank You ( 5 Minutes)
Drop Check timing is important don't rush guest
Give a heartfelt thank you with a smile.
