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QR Challenge: Contribute to effective customer service

Created using the ClassTools QR Treasure Hunt Generator

Teacher Notes

A. Prior to the lesson:

1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.

2. If their phone camera doesn't automatically detect and decode QR codes, ask students to

3. Print out the QR codes.

4. Cut them out and place them around your class / school.


B. The lesson:

1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.

2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.

3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!


C. TIPS / OTHER IDEAS

4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.


Questions / Answers (teacher reference)

Question

Answer

1. 'After-sales service' means to provide support BEFORE purchaseFalse
2. 'Promotion' means methods of advertising products, service or offersTrue
3. 'Customer Loyalty' is the tendancy for customers to use lots of different shops or businessesFalse
4. 'Internal customers' are from within the organisationTrue
5. 'Customer satisfaction' means the customer is happy with the service providedTrue
6. 'Procedure' is a set way to carry out a taskTrue

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='After-sales_service'_means_to_provide_support_BEFORE_purchase

Question 1 (of 6)

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='Promotion'_means_methods_of_advertising_products,_service_or_offers

Question 2 (of 6)

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='Customer_Loyalty'_is_the_tendancy_for_customers_to_use_lots_of_different_shops_or_businesses

Question 3 (of 6)

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='Internal_customers'_are_from_within_the_organisation

Question 4 (of 6)

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='Customer_satisfaction'_means_the_customer_is_happy_with_the_service_provided

Question 5 (of 6)

 



Contribute to effective customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text='Procedure'_is_a_set_way_to_carry_out_a_task

Question 6 (of 6)