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QR Challenge: Remedy

Created using the ClassTools QR Treasure Hunt Generator

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Teacher Notes

A. Prior to the lesson:

1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.

2. If their phone camera doesn't automatically detect and decode QR codes, ask students to

3. Print out the QR codes.

4. Cut them out and place them around your class / school.

B. The lesson:

1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.

2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.

3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!

C. TIPS / OTHER IDEAS

4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.

Questions / Answers (teacher reference)

Question

Answer

1. what is Remedy used for?Managing fault tickets
2. What does Pend meanpending the fault ticket due to Vodafone/Openreach delay
3. What does Defer mean?Coming back to the fault ticket at a later date due to customer impact
4. How do you load your Queue?Queue tab, quick searches tab, my incidents and all tickets I own
5. Do you change the owner or to assigned to group when sending fault ticket to another teamassigned to group

 


Remedy: QR Challenge

https://www.classtools.net/QR/decode.php?text=what_is_Remedy_used_for?

Question 1 (of 5)

 


Remedy: QR Challenge

https://www.classtools.net/QR/decode.php?text=What_does_Pend_mean

Question 2 (of 5)

 


Remedy: QR Challenge

https://www.classtools.net/QR/decode.php?text=What_does_Defer_mean?

Question 3 (of 5)

 


Remedy: QR Challenge

https://www.classtools.net/QR/decode.php?text=How_do_you_load_your_Queue?

Question 4 (of 5)

 


Remedy: QR Challenge

https://www.classtools.net/QR/decode.php?text=Do_you_change_the_owner_or_to_assigned_to_group_when_sending_fault_ticket_to_another_team

Question 5 (of 5)